Consumer Relations Representative Londonderry, NH We aren’t just yogurt on a mission; we're people on a mission. Stonyfield is an organic pioneer. We believe socially responsible business can change the world, and that organic is better for people and the planet’s health. We passionately lead a better way to make food for healthy people and a healthy planet and our employees are at the centerpiece of this mission. POSITION OVERVIEW: As a "personal contact" for our consumers, the Consumer Relations Representative responds to a wide range of consumer questions, comments and complaints, delivering information to satisfy the consumer and maintain a positive company image. He/she is responsible for making each consumer that he/she interacts with feel respected and important thereby reinforcing our identity as a company that cares about its consumers. Key Accountabilities: Answer and respond to incoming consumer calls, emails, letters and other contacts in a timely, professional, and friendly manner. Enter complete case information for each interaction accurately into the database. Provide follow-up consumer communication as needed. Support products, marketing programs and company initiatives. Understand and communicate product features and benefits: key business practices, and subjects at the heart of the company’s mission. Requires a broad knowledge base relating to our products, ingredients, organic and dairy farming, health and nutrition, environmental responsibility and sustainability issues, and marketing promotional programs. Manage consumer problems to a positive outcome. Requires excellent telephone, verbal, and written communication skills and an upbeat, positive attitude. Must possess a strong and consistent desire to be helpful, and conduct oneself so as to protect the interests of both the consumer and the company. Support the maintenance of the Consumer Relations database into which calls, emails and other contacts are logged. Demonstrate a full knowledge of the Consumer Relations database software and ensures that data is entered in a timely and accurate manner. Assist with the fulfillment of consumer coupons and promotions. Perform other duties as assigned. The Ideal Candidate Will Have: Bachelors Degree from an accredited institution in Nutrition or related field. Must have prior contact center experience. Requires excellent attendance/punctuality for the efficient operation of our business. Must have strong verbal and written communication skills adaptive to a broad range of audiences. Must be consistently upbeat, balances, thoughtful and concerned when dealing with any of our outside constituencies. Detail oriented, accurate, and able to multi-task. Good computer skills including experience with Microsoft Word, Excel, and Outlook. Requires the ability to build and maintain working relationships. Ability to prioritize and meet deadlines within specified time constraints Ability to operate in a team environment Ability to adapt in a changing work environment Stonyfield is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disability. To Apply: Please email your resume and cover letter to email@example.com and reference "Consumer Relations Representative" in the subject line.