October 04, 2004
Stonyfield’s first “point of contact”
Chances are, if you’ve called our consumer hotline, written us an e-mail or sent us a letter, you’ve already made contact with Diana Godbout in Consumer Relations. She’s one of a small staff answering the 2000 letters a month and 200 calls a day we get here. Hired in 1994, Diana has had her desk moved 14 times and she’s experienced three employee cafeterias. All that change has made her good at her job. “I know how things work and I know how they evolved here,” she says. “Everything we do affects how I do my job.”
Diana had an Associate’s Degree in computing, then Stonyfield helped her return to college and earn a B.A. in Marketing. Those experiences helped her create a Consumer Relations database now used throughout Stonyfield. “People are so attached to our products,” Diana says. “They really read our labels. If we change one little thing, I get calls. Our customers want to see us do well and they want to be part of that success.”
Diana says our consumers are often surprised by the kind of personal response we give them. For a company of our size, that’s unusual, she says. Diana soon celebrates 30 years of marriage to her high school sweetheart, David, with whom she has four grown children.
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