The Bovine Bugle

Personal deliveries of organic beef

We moved a lot of organic beef here at Howmars Farm today. I had two deliveries scheduled from phone orders and another new customer stopped at the farm after a recommendation from a family member.

The customer that stopped at the farm heard of us from his mother. While I filled his order he asked if we sold raw milk. I told him we did, being allowed to under state law. He actually came back later in the afternoon to buy 3 gallons of milk. The deliveries were to a natural food store in St. Albans (Vermont) and to a new customer in Colchester. Rail City Market in St. Albans has been retailing our ground beef for a couple of years now. I deliver beef to Rail City about every 3 weeks. Nancy Houdak, the owner of Rail City, also distributes our beef price lists to her customers. That is where the new customer from Colchester found out about our beef business. She actually called me last week to place an order. When she asked about picking up the beef I told her I would be in Colchester at my son Ben's track meet and that I could meet her at the local high school if that would help her out. She thought that it was really great that I would do that for her. It's nice to have that kind of relationship with your customer, to get the sense of appreciation they have when you go that extra step for them.

--Jonathan, Howmars Farm
Franklin, Vermont